As we start to see the full impact of Typhoon Mawar, we are drawing on the full strength of our team together with our global network and resources to ensure we get our customers back on their feet as quickly as possible.
First Response
If you are a home or business owner impacted by the typhoon, you should:
- Prioritise the safety of your family, staff, and yourselves.
- Do what you can to mitigate damage. NUFIC per terms and conditions of the policy will cover reasonable and necessary costs incurred to prevent or mitigate further insured losses.
- Take photos or videos of any damage, and do not dispose of damaged items unless you need to do so for health and safety reasons.
- Keep a record of the activities conducted and expenses incurred, including receipts of costs affecting the damaged property.
Early Notification is Helpful
While the situation is developing rapidly, early notification of a potential claim is encouraged. This not only allows us to attend to your loss quickly and provide you with loss mitigation and policy coverage advice as early as possible, it also helps you avoid any possible claim deduction resulting from late notification.
To notify us of a claim/potential loss, please contact us at:
- Calvo's Insurance Underwriters • 472-6816 or
- Guam Insurance Adjusters • 472-6288 • 472-6353 • 472-6351 • GIAClaims@aig.com
Alternate contact information (in case you cannot contact our Guam team)
To facilitate faster assessment and resolution of your claim, please provide us with the following documents/information in your notification:
AUTOMOBILE
- Completed claim form
- Photographs showing the damages – situation at the time of the loss, front portion, back portion, both sides and areas of the automobile that incurred damages
- Motor vehicle registration
- Copy of driver’s license
- Repair estimate from a repair shop if available (may be submitted later)
REMINDER:
Avoid starting the engine of your damaged vehicle before our dedicated loss adjuster has surveyed your vehicle and advised that it is safe to do so. A tow truck will be arranged to transfer your unit if needed. Please proceed to clean your vehicle after taking the required photographs to avoid further damage.
HOMEOWNERS
- Completed Claim Form
- Photographs showing the damages – full view and close-up view of items affected
- ID of property owner
- Quotation for reinstatement/repair if available (may be submitted later)
REMINDER:
Please proceed to clean your property after taking the required photographs and set aside the debris for inspection. Following this, please start the damage repairs subject to post repair inspection and evidence of repair done.
COMMERCIAL
- Photographs showing the damages – full view and close-up view of items affected
- Brief description of what happened and the extent of the damages
- Contact information of the point person
- Quotation for reinstatement/repair if available (may be submitted later)
REMINDER:
Depending on the extent of loss that you have reported, a loss adjuster may be assigned to inspect your property. If required, further claim documents to be submitted will be advised. Should you see the necessity to mitigate further losses of your property, before undertaking any movement or clean-up, kindly take photographs and videos of the affected properties detailing the exact loss sustained and set aside the debris for our loss adjuster’s inspection.
Assignment of Adjusters
We have established strong relationships with a wide range of businesses to support recovery from loss. We may be assigning external adjusters to inspect your properties; you will be informed of the assigned adjusters and schedule of inspection.
Helping Our Most Vulnerable Customers
We will prioritise claims for customers experiencing vulnerability because of the severe weather or for any other reason. If you are advised or suspect that this may be your case, please let us know as soon as possible.
Working Together
Almost everyone in the industry will be under pressure in the coming days and weeks, with the same goal of providing the best possible service to our customers when they need us most. Please help us by managing expectations and ensuring, as much as possible, that information submitted is complete and policy conditions for reporting a claim have been met. We promise to keep you updated as much as is practicable.
If you have any questions on any of the above, please do not hesitate to get in touch.
Yours sincerely,
National Union Fire Insurance Co., Of Pittsburgh, PA.
